RSGDolls.com reviews show a strong caution pattern for reborn doll buyers. The most common concerns are not small preference issues; buyers repeatedly describe dolls that look different from the advertised photos, feel like hard plastic, or do not match the realistic reborn look they expected.
Use the reviews below to compare the product claims against real buyer feedback before ordering. Pay close attention to material, body flexibility, hair quality, return terms, refund policy, and whether the seller responds clearly when an order is wrong.
Common complaints in RSGDolls.com reviews
- Dolls arriving different from the product photos or advertised design.
- Buyers describing hard plastic bodies, poor workmanship, and low realism.
- Refund requests leading to partial offers, repeated replies, or difficult return instructions.
- Customer-service complaints after buyers reported wrong, disappointing, or damaged orders.
What to check before buying
- Look for real customer photos of the exact doll, not only polished store images.
- Confirm whether the doll is silicone, vinyl, cloth body, weighted, bendable, or standard plastic.
- Read the refund policy closely, including where returns must be shipped and who pays postage.
- Compare recent third-party reviews before trusting discount claims or urgent sale messaging.
Safer next step
If the RSGDolls.com reviews make you hesitant, compare clearer options first. Browse popular reborn dolls, then read our guide to spotting risky reborn doll listings before ordering from an unfamiliar site.
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662 Customer Reviews
These Trustpilot reviews for rsgdolls.com are shown to help buyers compare seller feedback before ordering.
Review Summary
RSGDolls.com is reviewed most negatively for dolls not matching the advertised photos, hard plastic materials, poor realism, refund problems, and difficult customer service. Buyers repeatedly mention receiving dolls that look cheaper than expected, do not bend like realistic reborn dolls, or appear very different from the listing images. A small number of reviews are more positive, but the repeated complaint pattern makes this a risky site to compare unless you can verify real buyer photos, return terms, material details, and recent support feedback before paying.
Michelle Johnson
This company is aweful do not buy…
This company is aweful do not buy customer service is a nightmare paid 50 for a small doll was very disappointing horrible workmanship and faulty advertising they are overseas and refuse for you to return your item even if you want to as to which I want to desperately
Arzhel
I ordered a baby doll from my baby…
I ordered a baby doll from my baby Matthew and Aiden and they didn’t look like the picture the boy is so inappropriate like I got her this sent. She been asking for it forever so I got her. Like. Give me a refund.
Juanita
If I could give this company a zero I…
If I could give this company a zero I would! DO NOT BUY THIS DOLLS! They are nothing like what they advertised. They stoped responding emails and they keep your money. I had sent several emails to request and address to return this ugly doll, it is horrible, it looks like a fetus that is not fully develop. They advertise full refund warranty if not satisfied with the product but they refuse to provide an address or instructions for return process. I’ve been emailing since the first day we received the package and I took pictures and sent them proving the dolls is unused but they are thief!!! DO NOT BUY ANY PRODUCTS FROM THIS COMPANY!
Carrie L CL
Not work it. Not realistic. Skeleton hands
My mom got one of these dolls for my daughter. I want her to return it and get her money back. This product is 100% not what is advertised. 100% not realistic. The doll does not bend, mold in any direction. The extended hands on the doll look like skeleton hands. Super extended. This doll would be better sold in spirit halloween as a scary prop then a realistic baby.
Rose
Overall good
Idk why everyone is having bad experiences but I got my reborn from here almost 2 years ago and she's still going strong and isnt a scam I love her very much but I wish it came with more accessories I think my next reborn will be coming from amazon again cause this site could change or something
Mariana Ballestrin
Scam
Warning for anyone considering ordering from RSG Dolls. I ordered a reborn doll from this company believing it was a UK-based business. The doll I received was significantly different from the photos advertised on the website and the quality was extremely poor. The company instructed me to return the doll to China for a refund. I paid for the return shipping, tracking confirms the item was delivered, and since then they have stopped responding to emails completely. Be careful before purchasing. Keep screenshots of everything and use a payment method that allows chargebacks. the reply here says I need to send an email to them and they will assist. I have been sending emails every day for the last couple of weeks.
Christy Bryson
Horrible customer service
Horrible customer service. The dolls are cheaply made and nothing like the website. Do NOT order from them.
Diane
They are a scam
They are a scam. fraudulent. Received a totally different doll than what I ordered. The doll is hard and freaky looking. Contacted them and they offered me 10% I said no I want my money back. They offered me 20%. I said no I want my money back. Now They are ignoring me.
Dawn Staeger
If I could give a negative 10 rating I…
If I could give a negative 10 rating I would. These scammers need to be shut down. I ordered a doll on 4/3/26 and received the doll on 4/13/26. No issues with the shipping time as I understand it's coming from China. What I do have an issue with is like the majority of the reviews and that's their product accuarcy. The dolls you receive are CLEARLY not the same dolls that are listed on their website. They say the mold is the same, but how in the HE** do you show a doll online with open hands and the doll I get has closed hands. Haha That's just one of many issues with the doll. And they still try and tell you it's the same mold like we're stupid! STAY CLEAR OF THIS COMPANY! I'm glad I used PayPal.
Annette
The doll I received was nothing like…p
The doll I received was nothing like the one I ordered. Wish I could put photos up on here
Trish Edwards
This company is a total scam.
This company is a total scam. DO NOT BUY ANYTHING FROM THEM. Total waste of money. Received the doll that looked nothing like the one I ordered. Its a $2 shop replica. I sent an email and got the same response as plenty of others that have the same issues. I wish these reviews were available prior to my ordering. They offered a measly 20% refund on a $75 product. I purchased from Australia for my granddaughters birthday and will not be giving it to her as I am totally disgusted in the product and the pathetic response from this SCAM company.
Carolyn Metcalf
SCAM
SCAM. Piece of crap. Doll looks like something bought at Dollar Store. Doesn't even look like picture. They need to be sued for scamming people that think they are getting what is shown in advertisement. Sorry ass company
christy okelley
The reviewsscammers did not pop up until after…
The reviews did not pop up until after unfortunately I ordered paid for and received the doll that looks like a Dollar General doll never again and I wanna refund. This is the worst ever wow, you guys really out here scamming people.
Lisa Russell
The doll we ordered was nothing like…
The doll we ordered was nothing like the picture represented on the website. It actually appeared to be a used doll, with used looking clothing and the hair was knotted. Save yourself money and DO NOT order from this company
Barb Bigler
It's a joke ask for a refund over and…
It's a joke ask for a refund over and over and get the same response or worse a offer for 20 dollars back for dolls that I didn't even order they look nothing like the dolls advertised from the hair to the body's and the cloths also not silicone. One has a difigured hand I bought four of them for my grand babies and just to have them think they were getting different baby dolls that looked like the ones they hand picked was so disappointing . There has to be something that can be done legally to either shut them down or make them advertise the dolls they are going to really send to hard working people. I give them no stars, worst business I've ever dealt with and I'm so disgusted with the response from a so called business.
Brittany Jackson
SCAM
I wouldn’t even give this scam website a 1 star I ordered from this website and wish I would have done some research but I didn’t. I am still trying to get a refund back on my 215$ purchase! They are saying I can only get 15% of my purchase!! These ppl have sent me many of different emails they can’t get it together oh and don’t ask for a phone number because they are working on there call center so no number what kind of company dosent have a number my advice save ur money unless you know 100000%%%who your buying from is REAL RSG dolls is nothing but a SCAM!!!!!!!!!!!!
Stacii Lee
Extremely disappointed with this…
Extremely disappointed with this purchase. We ordered what was advertised as a “real lifelike reborn baby doll.” What arrived was a stiff, hard plastic doll that feels no different to something you could buy from a discount store for $20–$30. There is nothing realistic about the texture, flexibility, or overall quality. To make matters worse, when my 8-year-old daughter gently picked the doll up, the head actually fell off. This was absolutely heartbreaking for her. She had saved $140 AUD of her own money to buy what she believed would be a special, lifelike reborn doll. The product does not match the advertising in terms of realism or quality. Even the dummy does not stay on properly. Customer service initially offered only a 20% refund, which is unacceptable considering the condition and quality of the item received. I would strongly caution others before purchasing.
DJ
It has been three weeks since I ordered
It has been 16 days since I ordered and still do not have the doll. I paid an extra 2.99 for expedited shipping. I would not do that again. More to come, when I see the quality of the doll.
Danielle Wheelahan
WARNING DONT BUY FROM THIS COMPANY
WARNING! DONT EVER BUY FROM THIS COMPANY. PURCHASED A DOLL FOR MY DAUGHTER AND IT WAS COMPLETELY DIFFERENT TO WHAT WAS ADVERTISED. ITS A SCAM!!! WONT EVEN REFUND THE ENTIRE AMOUNT, ONLY 25% WHICH IS UNACCEPTABLE.
Katia Maimo
No silicone doll
I bought a silicone doll girl which was not like the picture even the cloth. The doll was expensive compared to another plastic doll that you can buy at target or Walmart. Was not silicone was a hard plastic doll.
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