DollReborns.com reviews, including searches for dollreborn.com reviews and dollreborns reviews, show a clear buyer-risk pattern. The most useful feedback is not the star rating alone; it is the repeated detail about dolls arriving different from the photos, feeling cheaper than expected, or becoming hard to return.
There are a few positive notes in the saved review sample, including buyers who liked delivery speed or packaging. Those outliers do not outweigh the repeated complaints, so compare the risks carefully before choosing this store.
Common DollReborns.com complaints
- Buyers often say the delivered doll did not match the advertised hair, face, size, body feel, or realism.
- Several reviews describe hard plastic, lower-quality materials, or a doll that felt less like a realistic reborn than expected.
- Return and refund complaints appear repeatedly, especially around partial refunds or return shipping costs.
- Some buyers mention delays, missing tracking clarity, or poor follow-up after reporting a problem.
What the positive outliers mention
- One buyer described fast delivery and acceptable quality after trimming hair and adding clothes.
- Another positive review praised packaging, clothing, and a doll that looked better in person.
- These reviews show that not every order is negative, but they do not remove the need to verify photos, material, and return terms first.
Better comparison path
If DollReborns.com is on your shortlist because the product photos look good, compare safer signals first. Start with reborn dolls with buyer-friendly product details, then read our guide to spotting scam-style reborn doll listings before buying from any store with repeated quality and refund complaints.
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134 Customer Reviews
These Trustpilot reviews for dollreborns.com are shown to help buyers compare seller feedback before ordering.
Review Summary
DollReborns.com is reviewed most negatively for dolls that do not match listing photos, cheaper-than-expected materials, wrong hair or facial details, and frustrating refund or return conversations. The stored review sample is mostly 1-star, with only a couple positive outliers, so buyers should treat the complaint pattern as a serious warning rather than an occasional delivery problem. Before paying, compare real buyer photos, material claims, body type, hair detail, return shipping terms, and recent third-party feedback.
Kerry
I found this company ok
I found this company ok, I've had a good response from them, the doll itself came in 7 days, its good quality. A soft silicone doll, only things I would complain about are doll came with no real clothes only a bath robe and no dummy, he had ALOT of hair and the rooting looks quite unnatural and he is very shiny. But after a hair trim and some extra clothes and a dummy I think he will look pretty good.
Amy
I really wouldn't bother
I really wouldn't bother. I spent over £70 and got a tiny plastic doll that looks nothing like the picture advertised. When I questioned it with the company, their response was that it was made of environmentally friendly plastic. (So clearly doesn't matter to them what it looks like). I was offered 10% off, which is just an insult. Now they have stopped responding to me. False advertising, and now my daughter doesn't have her Christmas present. Don't waste your money.
Emmaleigh Skeye Brock
One star isn’t low enough
One star isn’t low enough! The website photos, descriptions, everything about the website is misleading! I received my daughters doll after two weeks of waiting. The doll that came in the mail looked nothing like the one pictured. Long, curly hair. PLASTIC! Not bendable at all, the mouth doesn’t even open like it showed, and one of the other gifts I ordered for my little girl was a pacifier and bottle set for the baby which now cannot be used! The site had all good reviews which seemed suspicious to begin with but I didn’t find this review site until after I done placed my order! Seems like everyone has had the same experience with this scam of a “company.” Definitely needs checked into because people are getting ripped off! Extremely upset.
Teresa Powell
What I ordered I am very disappointed
What I ordered had baby hair that was smooth to the head and short and the fingers are different. I was sent a doll with long mangy hair in a ponytail with teeth. This doll has teeth and the doll I ordered doesn't have any teeth. Hair is completely different. I just found out another by the name Reborn Dolls Shop is the same company. I ordered through your other company that I did not know. I received the wrong doll as well. Not a company to buy from. There website products are misleading.
Amy Sisseck
VERY DISAPPOINTED WITH THE RESULTS
This was not what I ordered for Christmas for the kids. I ordered two of the twins and a single and they come as a regular hard plastic doll with lots of hair and DO NOT LOOK LIKE THE REBORN nor DO THEY HAVE SILOCONE BODIES AND AND ACT AS IF THEY ARE EVEN CLOSE TO REAL.
Anita York
Absolutely gutted that the two dolls I…
Absolutely gutted that the two dolls I purchased look nothing like what I ordered. Their bodies are cheap plastic and after shelling out almost $300 I am now not sure if I even want to give them to my girls. I am so disgusted that if I want to return them I have to pay postage. I will never recommend this company and I see why they only have good comments and reviews on their page, they delete all the bad ones.
Danielle
Absolutely AWFUL
Absolutely AWFUL. Ordered this doll as a Christmas present and the doll I ordered looks nothing like the doll I received. It’s the cheapest doll I’ve ever seen. I’m so disappointed! I’ve been emailing the company for the last week who are only agreeing to give me a 35% refund! I sent them a message on social media before ordering who confirmed the doll I would receive would be like the one pictured, they are nothing alike. DO NOT ORDER FROM HERE.
Roblox Lizerds
Purchase this doll as a Christmas Day…
Purchase this doll as a Christmas Day gift inNovember and it has still not arrived. After numerous emails and complaints they have now gone silent. They can’t provide me with a tracking number or even give me an estimated date of delivery. This company is a total SCAM!!! I wish I had read the reviews before I purchased. I will now have to go through my bank to get my money back. Please stay away from this company.
Shawne M. Patterson
I can’t even give them a 1 star!
I can’t even give them a 1 star!! What I thought I paid for and what I got were very different. Their response was that they can’t guarantee the pics with what you get. Unbelievable!!! Never again and I would advise no one else does either.
Erika Giles
If I could give them zero stars I…
If I could give them zero stars I would! The doll I ordered was nothing like the doll I received! It was a cheap plastic doll that I could have bought at Walmart. They tried telling me that the doll I received is the doll I ordered. NO IT IS NOT!! Then they kept trying to give me a 10% then 20% then 25% refund and I can keep the doll. Or I can ship it back to CHINA and pay for shipping and postage and once they get the doll back I will get a full refund. YEAH RIGHT!! I DON'T BELIEVE THAT FOR A MINUTE!! I do not recommend this company at all. I try putting bad comments on their Facebook posts but they keep deleting them!
Mr Keith Avery
Absolutely disgraceful rip off
Absolutely disgraceful rip off. I am genuinely gutted. Looks nothing like picture and my granddaughter is going to be so disappointed. Do not buy from here. It’s dreadful.
Rita Fenwick
Is there know one to stop,Dollreborns.
I payed £399.99 for a silicone doll.which was not worth £50. After a lot of texts,they said i could send it back.Give me an address and telliphone number.On which I got a company, but could not send back because had no email address. Why are they getting away with it why is there no department in government to stop fraud.
Patricia Goodley
Scam!!!!
This is a scam! I never even got my dolls! Now I don't have anything to give my granddaughters! I am an elderly lady on a fix income! They need to be shut down!
LAUREN E RIDDELL
Awful
Awful. Looks nothing like photos. Doll shown had hair and was soft body able to be moved. Doll that’s driver is bald with cheap drawn on hair. Head flimsy and keeps falling off and body can’t be moved: they said it’s the same doll just photos make it look different and only offered £8.50 out of £100
Nolizza Estrada
If I could get a 0 that would be my…
If I could get a 0 that would be my review. Wow! What dissappointed order! Spend more than 60$ in clot and 12” “silicone flexible baby” and I get something less than 12” not flexible at all and nothing near to realistic part. My daughter will be so sad this xmas😭
Stephanie
Horrible company, it’s a scam
Horrible company, horrible customer service. They didn’t reply to all my emails, I even contacted them through social media and no response from them. When I finally got an answer with the tracking reference the doll arrived and is the ugliest thing that i ever seen, it doesn’t look like in the pictures. This company is a scam!!
Andy Goodwill
Seems like I am the next victim
Seems like I am the next victim, this company simply took payment and sends a standard response to every email I send. Seems like a auto generated response with a line of excuses. Regardless what my email says they send the same response. Do NOT use this company they are TERRIBLE.
Lauren Delphey
They are a total scam
They are a total scam. Ordered to dolls for my little girls for $545. Received dolls that are worth $80. They are gross. Contacted company and they want to give me 20% off. I just want to return them.
Settles Sean
My purchase arrived in record time and…
My purchase arrived in record time and the packaging was impeccable! I read a lot of reviews (both negative & positive) prior to deciding which doll to purchase as a gift for my granddaughter. I am no less than thrilled with this little doll. The legs and arms were each sleeved in clear wrapping; the head had netting to keep the hair in place; the doll came fully dressed. She EVEN CAME WITH A DIAPER ON UNDER HER CLOTHES! It's obvious the manufacturer takes great care and it doesn't go unappreciated by me. Pictures simply do not justify how beautiful she is. I will definitely purchase another in the future. In summary, I am extremely pleased.
Lisa Bordelon
The doll I ordered and the doll I…
The doll I ordered and the doll I received do not look alike. Although it's a cute doll it's not what I thought I would be receiving.
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